Most independent businesses know their takings but not their customers. How many people visited once and never returned? Who are your top 50 regulars? Which day of the week do new customers usually come in? These answers shape smarter decisions about staffing, menus, pricing and marketing.
Star Loyalty turns the data from your loyalty programme into a clear monthly report and a short list of recommended actions — no spreadsheets, no dashboards you never log into.
What's included
- Monthly retention report in plain English
- Repeat-visit rate and visit-frequency trends
- At-risk customer lists for win-back campaigns
- Best-customer segment and lifetime value estimates
- Day-of-week and time-of-day patterns
- A short monthly call to agree next actions
The numbers that actually matter
We focus on a handful of metrics that link directly to revenue: how many customers come back for a second visit, how often regulars visit, how many have lapsed, and how much your best customers are worth over a year. Each report highlights what changed and why.
From insight to action
Every report ends with recommendations — a reward to tweak, a campaign to run, a quiet slot to target — and we can put them into action for you straight away through your loyalty programme and retention campaigns.
Available across Hertfordshire, Essex & central London
We provide customer insights for businesses in Hertford, Ware, Harlow, Soho, Marylebone, Fitzrovia, Covent Garden and Mayfair, managed from our base in Hertford.
