From first visit to loyal regular.
A simple, done-for-you process — usually around three weeks from our first conversation to launch day.
From first visit to loyal regular in four steps
A done-for-you process. You run your business — we build, launch and manage the programme that keeps customers coming back.
Brand it your way
We start with a short discovery call to understand your customers, your margins and what a 'regular' looks like for you. Then we design a programme in your colours, with your logo and your tone of voice — so it feels like part of your business, not a bolt-on.
Choose what to reward
Visits, spend, referrals, reviews, off-peak bookings, trying a new menu item — we help you decide which behaviours actually grow your business, and build rewards that cost you little but feel generous to customers.
Set the rules & go live
We set up the digital loyalty card, QR codes for your counter or reception, staff briefing notes and launch messaging. Customers join in seconds from their phone — no app download needed.
Measure and improve
Each month we review who is coming back, who has gone quiet and what is working. Then we run targeted campaigns — win-backs, birthdays, quiet-day boosts — to keep repeat visits climbing.
What you get on day one.
Branded wallet card
Your loyalty card, designed in your brand for Apple Wallet and Google Wallet.
QR materials
Counter cards, table talkers and receipt QR codes so customers can join in seconds.
Clear reward rules
A simple structure customers understand instantly and staff can explain in one line.
Welcome journey
Automated messages that secure the all-important second visit.
Staff briefing
A one-page guide so your team can sign customers up confidently.
Reporting set-up
Tracking in place from day one, with your first report after month one.
Frequently asked questions
What do I need to provide?
Your logo, brand colours, a sense of your average spend and margins, and an hour for the discovery call. We handle the rest.
Do my staff need training?
Only a few minutes. We provide a simple briefing sheet and can join you on launch day to support your team.
What happens after launch?
We monitor sign-ups and repeat visits, run your geofenced notifications and SMS and email campaigns, and send a monthly report with recommended next steps.
Can I see the programme before it goes live?
Yes. You'll approve the wallet card design, rewards and launch messaging before anything goes live.
Ready to give customers more reasons to return?
Book a free, no-obligation consultation. We'll look at how customers find you today and map out a loyalty programme that fits your business.